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Frequently Asked Questions

Don't see what you're looking for? Send us a message using our contact page and we are happy to help. Scroll down for members FAQ.

How do I know what training option to choose?

If you’re not sure where to start, take our free dance quiz. You’ll get personalized feedback from Daniel & Bri and access to free classes based on your results. It’s the fastest way to find what will help you grow most right now.


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How can I learn for free?

You can start learning from our best selling program Social Dance Workshops for 100% free


Tap Here for Free Access

How do I purchase a gift subscription?
To purchase a gift subscription, scroll to the bottom of any page on the website and click “Buy a Gift Card” in the footer. You’ll need to log into your account or create one if you don’t already have one. Then, select the subscription or bundle you’d like to gift, choose the duration of the gift, and complete your purchase by entering your payment details. After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.
How do I redeem a gift subscription?
To redeem a gift subscription, use the link shared with you by the gift sender. Clicking the link will automatically apply the gift to your account. If you don’t already have an account, you’ll be prompted to create one.
Why is my credit card being declined?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

Frequently Asked Questions for Members

We are here to guide you through every step. You can find answers to frequently asked questions or view our Help Center. You can always contact us if you have any questions using the contact page!

How do I access my account?

To access your account, click "Log in" at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.

How do I see the lessons I purchased?

If you are a member of our Social Dance Workshops you will see your lessons unlocked in the catalog section of our website when you tap on the membership you are a part of

https://bachatalegacy.com/catalog

if it is still showing the lessons as locked make sure you are logged in to your account then try again


If you purchased a special course, you will find that in the "My Library" section of your dashboard once you log in, or you can also find them by tapping on that course in the catalog section of the website

Tap here to watch a video explanation and example

Where can I find the exclusive member links and pages?

Already a Legacy Member? TAP HERE for our Legacy Family page only for members. This page is password protected, so if you have not yet requested access do so here:
Request Access
Access is available only for active members of the Social Dance Workshops or anyone who has purchased a course. If you are on a free account and not part of a course or subscription, access will not be granted.

What do the star levels mean?

Combo Levels:


⭐️ Absolute beginner
⭐️⭐️ Beginner
⭐️⭐️⭐️ Intermediate
⭐️⭐️⭐️⭐️ Advanced
⭐️⭐️⭐️⭐️⭐️ Pro


You can train with any level you want. Every video builds on strong technique and will help you grow no matter where you are in your journey.

How do I reset my password?
On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.
How do I access the catalog?
Once you sign into your account, navigate the Catalog section (or equivalent section name) in the top menu to access all of our videos.

I love my lessons and want even more training, what other lessons would be best for me?

If you want to take your training further, take our free dance quiz. You’ll get personalized feedback from Daniel & Bri and access to free classes based on your results. It’s the fastest way to find what will help you grow most right now in addition to what you're already doing.


Take the Quiz

Can I download videos to save them to my device?

Our content is available for streaming only and cannot be downloaded directly to your device. However, you can access it anytime by signing into your account.

Why am I experiencing buffering or playback issues?
Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.
Can I create multiple accounts with the same email address?
No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.
How do I pause or cancel my recurring subscription?
To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to either pause or cancel your membership by clicking End Membership.
How do I change my membership plan or update my billing information?
To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.
Why is my credit card being declined?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
How do I purchase a gift subscription?
To purchase a gift subscription, scroll to the bottom of any page on the website and click “Buy a Gift Card” in the footer. You’ll need to log into your account or create one if you don’t already have one. Then, select the subscription or bundle you’d like to gift, choose the duration of the gift, and complete your purchase by entering your payment details. After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.
How do I redeem a gift subscription?
To redeem a gift subscription, use the link shared with you by the gift sender. Clicking the link will automatically apply the gift to your account. If you don’t already have an account, you’ll be prompted to create one.
What is the Refund Policy?

Subscriptions are non-refundable, since they include immediate access to our full library of exclusive lessons, updates, and materials from the moment you join. You can cancel anytime, and your access will stay active until the end of your current billing cycle — so you’ll always keep what you’ve already paid for.


For one-time course purchases, we offer a Results-Based Progress Guarantee — refunds are only considered if you’ve completed the full program, met all participation requirements, and shown genuine effort.


If you’d like to see the full details and steps, please visit our Refund Policy page

Still need help?

Our team is ready to assist you!


Tap here to contact us